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Effective Date: 7th July 26
Last Updated: 7th July 26
At Essencie, every order is prepared with the same level of care as the jewellery itself. This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.essencieofficial.com.
By placing an order with Essencie, you acknowledge and agree to the terms outlined below.
Essencie currently delivers across India.
At present, we do not offer international shipping. Should international delivery become available in the future, this Shipping Policy will be updated accordingly.
We offer complimentary standard shipping on all prepaid orders delivered within India.
Cash on Delivery is available for eligible orders within India at a flat fee of ₹99.
Essencie reserves the right to withdraw or restrict Cash on Delivery services for certain locations, products, or orders without prior notice.
Additional shipping charges may apply for deliveries to remote, difficult-to-access, or special service locations.
Once your order has been successfully placed, you will receive an order confirmation via your registered email address and/or mobile number.
Receipt of an order confirmation does not constitute acceptance of the order.
Essencie reserves the right to cancel or refuse any order in accordance with our Terms & Conditions.
Orders are generally processed within 2–4 business days.
Dispatch timelines depend upon the nature of the product ordered.
Generally dispatched within 2–4 business days.
May require 7–15 business days before dispatch.
Estimated timelines are indicative only and may vary depending on production schedules, quality inspections, order volumes, or operational requirements.
Business days exclude Sundays and public holidays.
Orders are shipped through our authorised logistics partners, including Shiprocket and Delhivery.
Estimated delivery timelines begin after dispatch and vary depending upon:
Delivery timelines displayed on the Website are estimates and should not be interpreted as guaranteed delivery dates.
Once your order has been dispatched, you will receive shipping confirmation together with tracking details via email, SMS, and/or WhatsApp, wherever applicable.
Customers may use the provided tracking information to monitor shipment progress directly through the courier partner.
Customers are solely responsible for ensuring that all shipping information provided at the time of placing the order is complete and accurate.
Essencie shall not be responsible for delays, failed deliveries, additional shipping charges, or losses resulting from inaccurate or incomplete address information.
Requests to modify delivery addresses after an order has been dispatched may not always be possible.
Courier partners generally make multiple delivery attempts before returning a shipment.
If delivery cannot be completed due to:
the order may be returned to Essencie.
Any additional shipping charges incurred for re-dispatch may be payable by the customer.
Customers are encouraged to inspect the outer packaging upon delivery.
If the package appears tampered with, damaged, opened, or otherwise compromised, customers should:
Acceptance of a visibly damaged package without reporting the issue may affect our ability to investigate shipping-related claims.
Risk in the products passes to the customer upon successful delivery to the shipping address provided in the order.
Ownership of the products transfers only after Essencie has received full payment for the order.
While Essencie makes every reasonable effort to dispatch and deliver orders within estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
Essencie shall not be liable for delays arising from such circumstances.
Deliveries to certain remote or special service locations may:
Where additional charges apply, customers will be informed before dispatch wherever reasonably practicable.
If an order is refused by the customer without a valid reason or returned due to unsuccessful delivery attempts, Essencie reserves the right to deduct applicable shipping, handling, and return logistics charges from any eligible refund.
Essencie reserves the right to modify this Shipping Policy at any time without prior notice.
The revised Shipping Policy shall become effective immediately upon publication on the Website.
For any questions relating to shipping or delivery, please contact:
Essencie
A Brand of Zoharet
84 Chandrakala Colony,
Durgapura, Jaipur,
Rajasthan – 302018
India
Email: care@essencieofficial.com
Essencie jewellery is thoughtfully designed and handcrafted in Jaipur by skilled artisans. Each piece reflects our commitment to craft, emotion, and form, resulting in subtle variations that make every piece unique.
Essencie jewellery is crafted in brass and finished with gold or silver rhodium plating. Each piece is treated with an anti-tarnish coating to enhance durability and everyday wear.
We make every effort to display product colours and finishes as accurately as possible. Minor variations may occur due to lighting conditions during photography or differences in device screens. Such variations are natural and should be expected.
We’re happy to help. You may reach out to us for product details, styling advice, or care information via:
Email: care@essencieofficial.com
WhatsApp: +91 95099 53132