Returns, Replacements & Refund Policy

Effective Date: 7th July 26

Last Updated: 6th July 26

Legal Notice

At Essencie, every piece of jewellery is created with thoughtful design, careful craftsmanship, and rigorous quality control. Before leaving our studio, each product undergoes multiple quality inspections to ensure it meets our standards.

As many of our products are handcrafted by skilled artisans, slight variations in finish, texture, dimensions, colour, or detailing are a natural characteristic of the manufacturing process and should not be considered defects.

This Returns, Replacements & Refund Policy explains the circumstances under which Essencie accepts replacement or refund requests for products purchased through www.essencieofficial.com.

By placing an order on our website, you acknowledge that you have read and accepted this Policy.

1. Our Commitment

We are committed to delivering products that meet the highest standards of quality.

If your order arrives damaged during transit or if you receive an incorrect product due to an error on our part, we will work with you to resolve the issue promptly in accordance with this Policy.

As jewellery is a personal-use product and many of our pieces are handcrafted or produced in limited quantities, Essencie does not accept returns or exchanges arising from a change of mind or personal preference.

2. Eligibility for Replacement

Replacement requests will be accepted only under the following circumstances:

• The product was damaged during transit.
• You received a product different from the one ordered.
• The product contains a verified manufacturing defect identified upon delivery.

To be eligible, the product must:

• Remain unused, unworn, and unaltered;
• Be returned in its original packaging;
• Include all original tags, pouches, certificates (where applicable), accessories, and invoice;
• Have the barcode and security tags intact; and
• Pass inspection by Essencie’s Quality Assurance Team.

Failure to satisfy these conditions may result in rejection of the request.

3. Products Not Eligible for Return, Replacement or Refund

Unless required by applicable law, Essencie does not accept returns, replacements, or refunds for:

• Change of mind or personal preference.
• Incorrect product selection made by the customer.
• Size-related concerns where sizing information was provided before purchase.
• Minor variations arising from handcrafted production.
• Variations in colour or appearance caused by screen settings, lighting, or photography.
• Normal wear and tear.
• Damage resulting from misuse, accidents, improper storage, negligence, or failure to follow our Jewellery Care Guide.
• Products showing signs of wear, alteration, repair, resizing, or tampering.
• Personalised, engraved, customised, or made-to-order products.
• Gift cards, promotional items, or complimentary products.
• Products purchased through unauthorised sellers or marketplaces.

4. Reporting a Concern

If you believe your order qualifies under this Policy, you must notify Essencie within 72 hours of delivery by emailing:

care@essencieofficial.com

Your request should include:

• Order number.
• Description of the issue.
• Clear photographs of:
• The outer packaging;
• The shipping label;
• The product received; and
• The damaged or defective area (if applicable).

A short video may also be requested where necessary.

Failure to report the issue within the prescribed period may affect our ability to process your request.

5. Inspection & Approval

Upon receiving your request, Essencie’s Quality Assurance Team will review the submitted information.

Where necessary, additional photographs, videos, or information may be requested.

If the request is approved, Essencie will arrange a reverse pickup, wherever serviceable. In locations where reverse pickup is unavailable, customers may be requested to ship the product to us using an approved courier. Reasonable shipping costs will be reimbursed where the claim is found to be valid.

All returned products are subject to a final physical inspection after they are received by Essencie.

Approval of a return request does not automatically guarantee approval of a replacement or refund until the returned product has successfully passed quality verification.

6. Replacements

Where a claim is approved, Essencie will endeavour to replace the product with the same item in the same specification, subject to availability.

If the original product is no longer available or cannot reasonably be replaced, Essencie may, at its sole discretion:

• Offer an equivalent replacement of equal value; or
• Process a refund to the original payment method in accordance with this Policy.

7. Refunds

Refunds will be issued only under the following circumstances:

• The approved replacement product is unavailable.
• The shipment is confirmed by the courier partner as lost in transit.
• Essencie is unable to fulfil an approved replacement request.

Approved refunds will be processed to the original payment method within 10 business days after completion of verification.

For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another mutually agreed payment method after verification of the customer’s banking details.

Processing timelines of banks and payment service providers are beyond Essencie’s control.

8. Order Cancellations

Orders may be cancelled only before dispatch.

Once an order has been dispatched, it cannot be cancelled and shall be governed by this Policy and our Shipping Policy.

Essencie reserves the right to cancel any order due to pricing errors, suspected fraud, stock unavailability, payment verification issues, or any other legitimate operational or legal reason. In such cases, any payment received will be refunded in full.

9. Fraud Prevention

To protect both our customers and our business, Essencie reserves the right to reject any claim where there is reasonable evidence of:

• Product substitution;
• Tampering;
• Misuse;
• False or misleading information;
• Fraudulent return requests; or
• Abuse of this Policy.

Where fraud is reasonably suspected, Essencie may request additional information or documentation before processing any claim.

10. Authenticity

Essencie guarantees the authenticity of every product purchased directly from www.essencieofficial.com.

We cannot verify, authenticate, or provide warranty services for products purchased through unauthorised sellers, marketplaces, or third parties.

11. Contact Us

For any questions relating to returns, replacements, or refunds, please contact:

Essencie
A Brand of Zoharet
84 Chandrakala Colony, Durgapura, Jaipur, Rajasthan – 302018, India

Email: care@essencieofficial.com