Cancellation Policy

Effective Date: 7th July 26

Last Updated: 7th July 26

Legal Notice

At Essencie, some products are maintained in ready inventory, while others may be handcrafted, prepared, or produced specifically after an order is placed.

This Cancellation Policy explains when an order may be cancelled and the circumstances under which Essencie may accept or decline cancellation requests.

By placing an order through www.essencieofficial.com, you acknowledge and agree to this Policy.

1. Order Cancellations

Customers may request cancellation of an order only before the order enters processing or dispatch.

Cancellation requests must be submitted as soon as possible by contacting care@essencieofficial.com and quoting the relevant order number.

Submission of a cancellation request does not automatically guarantee cancellation. All requests are subject to verification of the order status.

2. Ready-to-Ship Products

For products available in ready inventory, Essencie will make reasonable efforts to accommodate cancellation requests received before the order has been processed or dispatched.

If the order has already entered processing or has been handed over to our logistics partner, cancellation will no longer be possible.

3. Made-to-Order, Personalised & Custom Products

Orders for products that are made-to-order, customised, engraved, personalised, or otherwise produced specifically for a customer cannot be cancelled once production, personalisation, or preparation has commenced.

Customers are requested to review all product specifications carefully before placing such orders.

4. Dispatched Orders

Once an order has been dispatched, it cannot be cancelled.

Any issues relating to damaged products, incorrect products, manufacturing defects, replacements, or refunds shall be governed exclusively by our Returns, Replacements & Refund Policy.

5. Refunds for Approved Cancellations

Where a cancellation request is approved before dispatch, any payment received by Essencie will be refunded to the original payment method.

Refunds are generally processed within 10 business days after approval.

The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment service provider.

For Cash on Delivery (COD) orders, where any advance payment has been collected, refunds will be processed through bank transfer or another mutually agreed payment method after verification of the customer’s banking details.

6. Cancellation by Essencie

Essencie reserves the right to cancel any order at its reasonable discretion, including but not limited to the following circumstances:

• Product unavailability.
• Pricing or typographical errors.
• Payment authorisation failure.
• Suspected fraudulent activity.
• Inaccurate customer information.
• Operational constraints.
• Compliance with legal or regulatory requirements.

Where Essencie cancels an order after receiving payment, the amount paid for the cancelled order will be refunded in full.

7. Contact Us

For any questions regarding order cancellations, please contact:

Essencie
A Brand of Zoharet
84 Chandrakala Colony, Durgapura, Jaipur, Rajasthan – 302018, India

Email: care@essencieofficial.com