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Privacy policy

Effective Date: 6th July 2026

Last Updated: 7th July 2026

1. Introduction

This Privacy Policy (“Policy”) explains how Essencie, a brand owned and operated by Zoharet (“Essencie”, “we”, “our”, or “us”), collects, uses, stores, shares, protects, and otherwise processes your personal information when you visit www.essencieofficial.com (the “Website”), create an account, place an order, communicate with us, subscribe to our communications, or otherwise interact with our products and services.

Your privacy is important to us. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other applicable legal and regulatory requirements.

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Who We Are

This Website is owned and operated by:

Essencie
A Brand of Zoharet

Registered Office:

84 Chandrakala Colony,
Durgapura,
Jaipur,
Rajasthan – 302018,
India.

Email: care@essencieofficial.com

3. Information We Collect

Depending on your interaction with Essencie, we may collect the following categories of information.

3.1 Information You Provide

When you create an account, place an order, contact us, subscribe to our newsletter, participate in promotions, submit reviews, or otherwise interact with our Website, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Purchase History
  • Customer Preferences
  • Product Reviews
  • Customer Support Communications
  • Marketing Preferences
  • Any other information voluntarily provided by you.

3.2 Account Information

If you choose to create an account with Essencie, we may store:

  • Login credentials
  • Saved addresses
  • Wishlist information
  • Order history
  • Preferences
  • Communication settings

3.3 Transaction Information

When you place an order, we collect information necessary to process your purchase, including:

  • Ordered products
  • Order value
  • Payment status
  • Shipping details
  • Delivery status
  • Returns or exchange information

Essencie does not collect or store complete debit card, credit card, UPI PINs, CVV numbers, or banking passwords.

Payments are securely processed through Razorpay in accordance with applicable payment security standards.

3.4 Automatically Collected Information

When you browse our Website, certain technical information may automatically be collected, including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Language Preferences
  • Pages Visited
  • Time Spent on Pages
  • Click Behaviour
  • Website Navigation
  • Referral Sources
  • Session Information

This information helps us improve the functionality, performance, and security of our Website.

3.5 Marketing Information

Where permitted by applicable law or where you have provided consent, we may collect information relating to:

  • Newsletter subscriptions
  • Product interests
  • Marketing campaign interactions
  • Promotional preferences
  • Communication preferences

4. How We Use Your Information

We process your information only for legitimate business purposes, including:

  • Creating and managing your account.
  • Processing and fulfilling orders.
  • Delivering products through our logistics partners.
  • Providing customer support.
  • Managing returns, exchanges, and refunds.
  • Improving our Website and services.
  • Personalising your shopping experience.
  • Conducting analytics and performance measurement.
  • Detecting fraud and maintaining Website security.
  • Complying with applicable legal and regulatory obligations.
  • Sending transactional communications relating to your purchases.
  • Sending marketing communications where you have provided consent.

We process only the information reasonably necessary for these purposes.

5. Cookies and Tracking Technologies

Essencie uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse Website traffic, and measure the effectiveness of our marketing activities.

These technologies may include:

  • Essential Cookies
  • Performance Cookies
  • Functional Cookies
  • Analytics Cookies
  • Advertising Cookies

We currently use services including:

  • Google Analytics 4
  • Google Search Console
  • Meta Pixel

These tools help us understand how visitors interact with our Website so that we can continually improve our services.

You may modify your browser settings to refuse cookies; however, certain Website features may not function properly if cookies are disabled.

6. Third-Party Service Providers

To operate our Website and provide our products and services, Essencie works with carefully selected third-party service providers.

These providers perform specific functions on our behalf and receive access only to the information reasonably necessary to perform those services.

Such providers may include, but are not limited to:

  • Shopify (Website & E-commerce Platform)
  • Razorpay (Payment Processing)
  • Shiprocket and Delhivery (Shipping & Logistics)
  • Google Analytics 4 and Google Search Console (Website Analytics)
  • Meta Pixel (Marketing & Advertising Analytics)
  • Shopify Email and Mailchimp (Email Communications)
  • WhatsApp Business Platform (Order Updates and Customer Communications)

Each service provider is responsible for handling information in accordance with its own privacy practices and applicable laws. We encourage you to review their respective privacy policies before using services that involve those providers.

Essencie does not control the privacy practices of third-party websites, platforms, or services and shall not be responsible for their policies or practices.

7. Disclosure of Personal Information

Essencie does not sell, rent, lease, or commercially trade your personal information to third parties.

We may disclose your information only where reasonably necessary for the following purposes:

  • Processing and fulfilling your orders.
  • Delivering products through logistics partners.
  • Processing payments through authorised payment gateways.
  • Providing customer support.
  • Managing marketing communications where you have provided consent.
  • Complying with applicable laws, regulations, court orders, or lawful requests from government authorities.
  • Protecting the rights, property, safety, or legal interests of Essencie, our customers, or others.
  • Investigating fraud, unauthorised transactions, or suspected illegal activities.
  • Facilitating a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction involving Essencie or its parent entity, Zoharet.

In the event of such a corporate transaction, personal information shall continue to be protected in accordance with this Privacy Policy or an equivalent level of protection.

8. Data Security

Essencie maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, disclosure, misuse, alteration, loss, or destruction.

These measures include, where appropriate:

  • Secure Socket Layer (SSL) encryption for data transmission.
  • Secure access controls.
  • Password-protected internal systems.
  • Restricted employee access based on operational necessity.
  • Secure payment processing through Razorpay.
  • Industry-standard security practices implemented by Shopify.

Despite our efforts, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while Essencie takes commercially reasonable steps to protect your information, we cannot guarantee absolute security and disclaim liability for unauthorised access resulting from circumstances beyond our reasonable control.

9. Data Retention

Essencie retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

  • Processing transactions.
  • Providing customer support.
  • Maintaining customer accounts.
  • Managing warranties, returns, and exchanges.
  • Complying with applicable accounting, taxation, and legal obligations.

Transaction records, invoices, and other information required by law may be retained for a period of up to seven (7) years or for such longer period as required under applicable law.

Where personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our internal data management practices.

10. Your Privacy Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023 and other relevant regulations, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or updating of inaccurate or incomplete personal information.
  • Request deletion of your personal information, subject to applicable legal and regulatory retention requirements.
  • Withdraw your consent where our processing is based on your consent.
  • Opt out of receiving promotional and marketing communications at any time.
  • Request clarification regarding how your personal information is processed.
  • Lodge a complaint regarding the handling of your personal information.

To exercise any of the above rights, you may contact us using the details provided under the Contact & Grievance Officer section of this Privacy Policy.

For your security, Essencie may require reasonable verification of your identity before processing any request relating to your personal information.

We will endeavour to respond to all legitimate requests within the time prescribed under applicable law.

11. Children’s Privacy

Essencie’s Website and services are intended for individuals who are legally competent to enter into binding contracts under applicable law.

We do not knowingly collect or process personal information from children without obtaining any consent required under applicable law.

If you believe that a child has provided us with personal information without the necessary authorisation, please contact us immediately. Upon becoming aware of such information, we will take reasonable steps to investigate the matter and, where appropriate, delete the information in accordance with applicable legal requirements.

12. International Data Processing

At present, Essencie primarily offers its products and services within India.

However, certain technology service providers supporting our Website, payment infrastructure, communications, analytics, or cloud services may process or store information on servers located outside India.

Where such cross-border processing occurs, Essencie takes reasonable steps to ensure that appropriate contractual, technical, and organisational safeguards are maintained by such service providers in accordance with applicable laws.

Should Essencie expand its services internationally in the future, this Privacy Policy shall continue to apply unless otherwise required by applicable law.

13. Changes to This Privacy Policy

Essencie reserves the right to modify, amend, or update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, technological developments, or industry practices.

Any revised version of this Privacy Policy shall become effective immediately upon its publication on this Website unless otherwise stated.

Where required by applicable law, we will provide appropriate notice of material changes before such changes become effective.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.

Your continued use of the Website following the publication of any updated Privacy Policy shall constitute your acknowledgement of such changes.

14. Contact & Grievance Officer

If you have any questions, concerns, requests, or complaints relating to this Privacy Policy or the processing of your personal information, you may contact us at:

Essencie
A Brand of Zoharet

84 Chandrakala Colony,
Durgapura,
Jaipur, Rajasthan – 302018
India

Email: care@essencieofficial.com

For matters relating to personal data, privacy requests, or grievances, you may also contact our designated Grievance Officer at the above email address.

Essencie will make reasonable efforts to acknowledge and address legitimate privacy-related requests and grievances within the timelines prescribed under applicable law.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, unless otherwise required by applicable law.

Final Declaration

By accessing or using this Website, creating an account, placing an order, subscribing to our communications, or otherwise interacting with Essencie, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you should discontinue the use of the Website and our services.